PC World’s annual Reliability and Service survey lets our readers rate leading vendors in several tech-product categories. This year more than 16,000 respondents shared their likes and dislikes about their high-def TVs and the companies that sell them. Participants rated each company and its products relative to competitors by nine measures, such as customer satisfaction, quality of phone service, severity of hardware problems, and ease of use (our chart here shows five).
The big winner was Sony, which was better than average in seven of nine measures. The electronics giant, known for high-quality, high-end HDTVs, earned praise for hardware reliability and customer service. It received average marks in ease of use and phone hold time. Read more at PC World..
