Sony makes every effort to ensure that our products not only meet their own strict quality standards, but also support a positive customer experience. A limited number of NWZ-W202 headphone-style Walkman players may experience performance issues following exposure to sweat or other liquids. Sony Insider originally wrote about this W202 sweat issue a week ago after reading numerous comments around the Internet of users complaining about units malfunctioning during workouts.
Sony takes all customer feedback seriously, and have implemented additional safeguards to promote sweat and moisture resistance. They are confident that these measures will ensure that all NWZ-W202 Walkman players support increased customer satisfaction and meet their high quality standards.
Most customers who have purchased an NWZ-W202 Walkman player are unlikely to experience problems. We have determined that this only occurs in a limited number of NWZ-W202 players within a certain serial number range. If you have an NWZ-W202 Walkman player, and feel your player has been affected, please see Sony’s eSupport site where you can enter in your 7 digit serial number and see if your affected by this issue. Sony will replace, free of charge, Walkman players for customers who have players within the potentially affected serial number range.
