Sony has recently discovered that some DSC-W170 Cyber-shot digital still cameras, made in 2008, may exhibit peeling of the metal plating on the bezel surrounding the lens (the silver circular area), resulting in splinters. This is caused by thin metal plating combined with the bezel’s grooved surface. In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range. This issue affects only DSC-W170 model Cyber-shot digital still cameras within certain serial number ranges, which can be found on the sticker on the bottom of the camera:
Color Serial Number Range
RED 6501781 – 6736570
GOLD 6530821 – 6757270
BLACK 6504371 – 6740170
SILVER Not Affected
RED:
7460001 – 7863950
7470501 – 7864550
7477401 – 7832350
7480901 – 7863050GOLD:
7464251 – 7890350
7464851 – 7891500
7479501 – 7890800
7484551 – 7895200BLACK:
7450601 – 7868000
7453001 – 7857450
7477501 – 7786200
7479401 – 7861450Note: Silver colored units are not affected.
Other countries might be affected, so if you notice this problem please contact Sony customer support in your area.
