Sony Electronics is offering additional choices for consumers to optimize their experience with their VAIO PCs. A new Backstage Remote service allows online technicians to diagnose, repair, and upgrade devices remotely so consumers don’t have to leave their homes. Backstage Remote complements the existing Backstage services offered at all 44 Sony Style stores nationwide.
“We know consumers are extremely busy and when they need PC support they don’t always have time to come into our stores,” said Steven Nickel, Vice President, Backstage Services Group. “Backstage Remote allows us to provide a high level of support at the convenience of the customer.”
Customers can select from a menu of services starting at $39.99, like PC Tune Up, PC Software Repair, Data Back-up and setting up your digital camera to transfer pictures to your PC. For PC support, a technician assumes control of the PC remotely and provides the diagnosis and repair or upgrade. Upon completion, the technician provides a receipt of services rendered A complete list of services includes:
- Tune Up
- PC Diagnosis
- PC Software Repair
- Data Backup
- Online Data Backup
- One-On-One Orientation
- Setting up your VAIO
- Setting up your Printer
- Setting up a Home Network
- Setting up your Digital Camera
Additionally, Backstage Premium Technical PC Services and Hardware Repair are available in-store, and are provided by Sony Certified Technicians. Services include new VAIO(R) PC Set-up, software installations, memory upgrades, post-sales PC service and repair facilitation for VAIO PCs. Backstage services enrich VAIO PC ownership throughout the life of a VAIO PC, offering value and peace of mind. Regardless of where the product was purchased, Backstage services provide personalized care at each of our Sony Style stores through dedicated and Sony Certified Technicians.
Backstage Remote services are available starting September 23, 2009. To purchase services, customers should call 866-807-7616 or log on to www.backstageremote.com. Currently Sony Backstage Remote offers Premium Fee-based Support services. For In-Warranty Sony support under the original manufacturer warranty, please contact (888) 476-6972. For extended service plan support, contact your plan provider:
Sony: (866) 374-0134
Best Buy: (888) 237-8289
Circuit City: (800) 555-4615
